Support

Questions about RingMix? Start with the answers below. If you do not find what you need, email us and we will help.

What is RingMix?

RingMix turns a song you already own into a custom iPhone ringtone. Trim the exact section you want, optionally isolate the vocals or a single instrument with on-device AI, and export it straight to your ringtone list.

Do I need a Mac or iTunes?

No. On iOS 26, RingMix sets your ringtone directly on the iPhone. There is no Mac, no cable, and no iTunes sync involved. For the full walkthrough, see how to change the ringtone on your iPhone.

Can I use a song from Apple Music or Spotify?

No. Streaming tracks are DRM protected and cannot be used as ringtone source material. Use songs you own or audio files you have imported yourself. Here is the full explanation.

How long can a ringtone be?

A ringtone can be up to 40 seconds. A text tone can be up to 30 seconds. RingMix keeps your clip within the limit automatically.

Is RingMix free?

Your first three exports are free, so you can try the whole workflow. After that, RingMix is $9.99 per year with a 7-day free trial, or $24.99 as a one-time purchase.

Is my music uploaded anywhere?

No. Trimming and AI stem separation run entirely on your device. Your audio never leaves your iPhone. See our Privacy Policy for the full picture.

How do I restore a purchase or cancel my subscription?

Purchases restore automatically when you reinstall the app. To manage or cancel a subscription, open Settings on your iPhone, tap your name, then tap Subscriptions.

Still need help?

Email us at [email protected] and we will get back to you.